Monday, March 12, 2012

AirAsia X to suspend Christchurch services from end of May 2012

AirAsia X to suspend Christchurch services from end of May 2012
Information below extracted from Facebook of AirAsia New Zealand.

Important Announcement: AirAsia X to suspend Christchurch services from end of May 2012

AirAsia X, the long-haul, low fare affiliate of AirAsia, today announced the suspension of its services to Christchurch, New Zealand as part of the realignment of its network.

The current four times weekly flights between Kuala Lumpur and Christchurch will be suspended with the last flight on 30 May, 2012 (from Kuala Lumpur) and 31 May, 2012 (from Christchurch).

AirAsia X will offer guests who hold bookings after these dates an option of a full refund, a reroute to another AirAsia X destination (e.g. Australia to Kuala Lumpur or Kuala Lumpur to North Asia), or a rebook of a return flight prior to 31 May, 2012 (subject to availability). All changes will be made at no additional cost to mitigate the inconvenience caused as a result of the withdrawal. All affected guests will receive an e-mail stating the available options. The options will also apply to any travel booked within Malaysia or to other Asian destinations on the AirAsia network in conjunction with the confirmed Christchurch-Kuala Lumpur booking.

Azran Osman-Rani, CEO of AirAsia X said “The decision to withdraw from Christchurch was a difficult one, but was made taking into account our strategic focus in consolidating our network on markets where we have built up stable, profitable routes.”

One of my reader received email from AirAsia X:

Dear Guest,

Please be informed that effective from 1st June 2012, AirAsia X will be suspending our flights to/from Christchurch.
We will be sending individual notifications to all guests affected by this suspension, in stages, based on your respective flight dates, via email and SMS.
The email notices will also outline the various service recovery options offered which are:

i. cancel your reservation and opt for Full Refund/Credit Shell; or
ii. move to any of our other operating flights from/to Christchurch, before the 1st June 2012*; or
iii. reroute your flights from/to Christchurch to/from an AirAsia X port in Australia (Sydney, Gold Coast or Melbourne) to Kuala Lumpur# or any other AirAsia X destinations.

Please take note alternative arrangements has to be made on your own for the trans-Tasman travel.

*at no cost, subject to availability
# at no cost
In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.
For further explanation on the reasons for our flight suspensions, please refer to our Press Release on 12th March 2012.
***Important Notice:***

For Option iii)

Guest who choose to transfer their Christchurch-Kuala Lumpur flights to an AirAsia X service Australia-Kuala Lumpur (Sydney, Melbourne or Gold Coast)or vice versa  will need to make their own arrangements and payments for trans-Tasman travel.

For guests who have purchased domestic flights within New Zealand to connect with AirAsia X’s suspended Christchurch services, Air New Zealand and Jetstar will allow AirAsia X guests to transfer the payment made for the domestic flight to a trans-Tasman fare. There will be a call centre fee per person per segment for this service and fare difference if applicable.

(Example: A guest who paid for a return domestic flight from Auckland to Christchurch to fly with AirAsia X, who transfers their AirAsia X ticket to the Sydney-Kuala Lumpur service, can transfer the domestic payment towards a flight from Auckland to Sydney to connect to the AirAsia X service.)

To arrange this transfer, guest will need to contact the Air New Zealand or Jetstar call centre, verify connecting travel on AirAsia X, and arrange for their domestic flight to be transferred to a trans-Tasman flight (and pay any fare difference and the contact service fee).

Guests opting for Jetstar will need to contact Jetstar before 26 March, 2012 with the above details.

Call centre details:
-       Air New Zealand: 0800 737 000
-       Jetstar:  0800 800 995

Before booking trans-Tasman travel please consult airline timetables to ensure your flight to Australia provides time to complete customs and immigration, pick up any bags and check-in at AirAsia X for your flight to Kuala Lumpur (and vice-versa for the return flight from Kuala Lumpur to Australia and returning to New Zealand).  A transfer time of at least 4 hours is recommended but please note that neither AirAsia X nor the trans-Tasman carrier can be held accountable for any missed connections.

Sincerely,
AirAsia X Sdn Bhd

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